Shipping policy

Where we ship

We ship to the countries listed at checkout. If your country is not in the list, we cannot ship to it yet.

Costs

Shipping costs are shown at checkout before you pay. Import VAT, duties or customs fees charged by your country, if any, are not included and are payable by you.

Dispatch

• Orders paid before 13:00 UK time on a working day (Monday–Friday, excluding UK public holidays) are dispatched the same day.
• Orders paid after 13:00, or on weekends and holidays, are dispatched on the next working day.
• We ship only after your payment is confirmed.

Delivery times

Delivery usually takes 2–5 working days after dispatch, depending on the destination and the carrier. These times are estimates, not guarantees.

Packaging

Every order ships in an insulated box with gel cold packs. Lyophilised peptides are stable for days at room temperature; the cold packs add a safety margin. The outer parcel is plain, with no product names or branding.

Tracking

When your order is dispatched you receive an email with the carrier and tracking number. You can also see the tracking on your order page.

Address problems

Please check your address carefully at checkout. If a parcel is returned to us because the address was incomplete or wrong, or because it was not collected, we can resend it once you pay the new shipping cost.

Delays, loss and damage

• Delayed parcel: if tracking shows no movement for 10 working days, contact us. We open an investigation with the carrier.
• Lost parcel: if the carrier confirms the parcel is lost, we send a replacement or refund you in full.
• Damaged on arrival: if a vial arrives broken or the seal is damaged, email us within 48 hours of delivery with photos of the parcel and vials. We send a replacement free of charge.

Customs

Shipments may be inspected by customs. If customs hold a parcel and ask for information, contact us and we will provide the documents we have. It is your responsibility to make sure the products may be imported into your country. If customs refuse or destroy a parcel, we cannot offer a free replacement or refund.

Questions

Write to the support email shown at the foot of every page and quote your order number.